From a Slack mention to finished work, without losing the thread
How channel routing, shared context, and durable sessions turn everyday messages into reliable agent work.
By Hivy team
The short version
- Give the agent one named job and a finish condition.
- Keep the request, work, and answer in the same session.
- Attach access through the team that owns the agent.
- Review completed runs before changing the role.
Start with ownership
An agent becomes useful when a team knows which requests belong to it and what a finished answer looks like. Name the job plainly, assign it to the team that owns the outcome, and keep unrelated tools out of reach.
That boundary makes failures easier to read. A missed request points to routing. A weak answer points to instructions, context, or model choice. Without ownership, every problem looks like an agent problem.
Keep the work together
A request should open one durable session. Tool calls, files, costs, replies, and follow-up work belong there, so a teammate can inspect what happened without reconstructing the run from several systems.
Continue reading
Give an agent enough access to finish the job, and nothing more